‘Making the Difference’ Online Training Module

The Grief Centre


The course is designed to help participants support clients or staff who may be facing a difficult life situation, significant change, or any form of loss and grief. Participants will be asked to reflect on their own role and apply the content to their work.


This training consists of four modules:

Module 1: The Impact of Difficult Life Situations

  • The nature and impact of difficult life situations, change, loss, and grief
  • Common reactions that occur and influencing factors
  • Ways people cope – helpful and unhelpful


Module 2: What Does Good Support Mean?

  • What support can you offer?
  • Support needs that people have
  • Identify support priorities


Module 3: Providing Good Support

  • Empathy versus sympathy and listening and empathy skills
  • Handling difficult conversations and being with a crying, anxious or angry person
  • When reactions are delayed or complicated
  • Respecting boundaries and accessing extra support


Module 4: Strategies for Self-Care

  • Strategies for self-care as you support others – working sustainably


The Grief Centre

At the Grief Centre we offer a variety of services to assist those who are grieving. They include counselling, support groups, brochures, books and articles. We also offer training and professional supervision to those who are working with individuals and families who are suffering from grief and loss.



When: This training is an online course which you can register for at any time and work through at your own pace. There is no time limit however we will review access after three months.

Where: Online based Professional Training.

Cost: $95.00 + GST ($109.25 incl). We offer discounts for groups of 10+ please contact us to discuss the rate.

 Register Online


Q CPD/OPD Certification and Points/Credits

We provide a Certificate of Participation for all our training courses. Once you complete this course and all checkpoints you will receive your certificate by email.

If you have points/credits to be assigned, please email us with these details. We currently provide points/credits to the following Organisations, Educational Institutes, and Associations:
- FDANZ 2 Credits
- NZEA 2 Credits
- NZFIH 2 Credits

Our training is endorsed by the following organisations and associations:
- ACWA - Australian Community Workers Association
- CANZ - Celebrants Association of New Zealand
-NZSDT - New Zealand Society of Diversional Therapists