Setting Boundaries with Customers, Clients, and Staff

Create a happy, productive, efficient, and non-turbulent workplaces

Today’s public service employees interact with, and serve, the broadest cross section of our population. And while the vast majority of the individuals we interact with, and work with, are pleasant and cooperative, a certain percentage can often be a challenge to deal with.

One of the most effective ways that we can create a happy, productive, efficient, and non-turbulent workplace, is by improving our (individually and as a staff) ability to set boundaries.

Although this aspect of any organisation’s function is crucial, it is especially important to the public service environment because of the varied range of roles we play in a multitude of communities.

Unfortunately, as many who work on the “front lines” know, frequently setting boundaries is easier said than done.

Where: Online via Zoom

For more information and to register – please visit the website:

https://www.grow.co.nz/setting-boundaries/

Contact:  Feona – [email protected] / 027 204 0425

FAQs

Q About the Presenter, Edmond Otis

Edmond Otis, is a licensed psychotherapist and internationally known speaker and performance coach who works with professionals, businesses, public and private organisations, athletes, sport teams, and everyday people – to increase resilience, perform under pressure, facilitate change, and dramatically improve outcomes and results.
He maintains a small, but consistent, clinical practice and has developed and taught courses at the university and graduate level in Cognitive Behavioral Therapy (CBT), Health Psychology, Sport Psychology, and Therapeutic Rapport.

Edmond blends distinctive skills and insights into his training and consulting style – teaching real skills, and creating dynamic content, effective strategies, and pragmatic solutions for today's most complex professional, personal and performance challenges.

“More than anything I’m most interested in the endless of ways that our thoughts, our emotions, our behaviours, and our relationships impact our performance, our health, our happiness, and our quality of life."

Q Who Should Attend

We feel this workshop will be useful to anyone who is customer or client facing or works within a team.

Q Workshop Content

This interactive Setting Boundaries training will help you and your workplace fulfil your mission - and meet your goals - in times of stress and potential conflict. Boundaries allow us to work with our community more effectively - and to make our workplace a safer and better place to be.
This workshop offers a selection of useful organisational (large or small) strategies to help you set the boundaries you need - and effective interpersonal skills - so that you can apply them when you need to.

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