Prompt Friendly Help

I am always happy to help, whether it’s for specific queries, resizing images, or to load the whole thing for you.

Use the tips below to make changes to any part of an EXISTING Listing you want to update.

Remember if you have multiple Listings because you work in more than one Location, you will need to make your changes on ALL your Listings.

screen shot of sign in button for talkingworks

Sign in

  • click on the SIGN IN button at the top right corner of your screen

Go to your Dashboard

  • hover over your account name in top right of screen
  • click on DASHBOARD in the drop down menu
screenshot of talkingworks member dashboard

Choose Listings

  • click on LISTINGS in the left hand menu
screenshot of Talkingworks member listings

Choose the relevant Listing

  • click on the NAME of the Listing you want to edit
  • you will be taken to a Preview of the Listing
  • click on the BLUE EDIT button at the bottom of the screen
  • NB: if you have counsellor Listings for multiple Locations you will need to make your edits in each Listing.

Listing Title & Tagline​

  • the Title & Taglines show on the Directory results pages and your Listing
  • they can be changed anytime
  • the Tagline is optional
  • you might keep the Tagline as simple as Counsellor, or put in your business name eg. Mt Eden Psychotherapy and Family Counselling or to say something to connect with potential clients eg. Bring inner peace and balance back into your life.
screenshot of location map for help pages on talkingworks

Full Address

  • if you only work online, leave the address blank
  • the address you enter/edit puts your pin on the map
  • start typing your address, if a drop-down list appears select the address that matches yours, if a list doesn’t drop-down just type in your address
  • you don’t have to put in your full address, if you only put in a street/suburb/town the system will put your map pin in what it thinks is the middle of the street/suburb/town


  • these are used by the filter system when visitors want to select counsellors by location
  • select your closest city/town/suburb from the drop-down list
  • this list is a work in progress, so if you can’t find your location let us know and we’ll add it
  • if you work in multiple locations ONLY select the city/town/suburb relevant to THIS Listing or it will distort the map


  • enter/edit the phone number you want clients to use
  • leave the box blank if you don’t want clients to phone you


  • if you want a link to your website enter or change the address here
screenshot of Talkingworks listings categories

Don't change the Category

  • leave this selecting for Counsellors

Select Your Search Filters

  • When visitors click on REFINE YOUR SEARCH a window opens with options for them to select by: client type, funding possibilities, profession, language, issues and types of therapy.
  • These work in conjunction with selections they’ve made for location and/or online sessions.
screenshot of how the filters show in the counsellor editor in talkingworks
  • the Search Filters are listed in the editor as “Listing Features” and “Additional Business Info”
  • click on the boxes to select or unselect filters that are relevant to your CURRENT practice
  • you can change this list anytime
  • if you want to attract Supervisees, make sure to select the Supervisor box in the Profession list

Social Media

  • you can add links to your Facebook, Instagram, Youtube, LinkedIn and Twitter accounts
  • select the type of social media
  • enter the address
  • save it by clicking the BLUE + button
  • to REMOVE a Social Media Link click on the little RED X next to it’s address

Frequently Asked Questions

  • FAQs are a good place to put practical information that you don’t want to clutter up your general description
  • just click in a box to edit existing text
  • to REMOVE an FAQ just delete all it’s heading and content, and it won’t show up on your Listing
  • to ADD a NEW FAQ click on the BLUE +Add New button
  • you can add whatever FAQs suit you, some suggestions are Qualifications, Languages, Testimonials, Appointments, Fees, Cancellations, Location instructions ….
  • PLEASE KEEP your FAQ for Registrations and Memberships to assure visitors you are a qualified professional who belongs to an overseeing professional body. NB: you must continue to be a practicing member of an eligible Board or Association to stay on Talkingworks, you can check them here


  • edit the text of your Listing here, if you have any problems let me know I am happy to tidy it up for you
  • if you hover over the grey triangle in the bottom right corner and drag it you can make the editing box bigger for easier use
  • Heading 3 will give you a BLUE heading in the published page, but it will still look black in the editor itself
  • unless you are targeting very sophisticated clients it’s best to keep your text jargon free (get a friend who isn’t a counsellor to check it)
  • a list of issues might seem boring but potential clients do want to know that you help people with the problem they think they have
  • most potential clients want to find out what will be the benefits of seeing you, what will change in their inner and outer worlds
  • try not to use text from an assignment or assessment you’ve written, potential clients are unlikely to connect with it
  • again, you can change this text anytime, so you don’t have to get it perfect, just good enough!


  • you can add a link to a video in this box
  • to delete a video just clear the text in the box
  • videos can be a great way to connect to potential clients
  • they don’t have to be professionally made, try creating one on your phone, it just needs to be a good resolution and have clear audio
  • keep them short, 1-3 minutes is generally recommended for a website
screenshot of Talkingworks image edit screen


  • these images will show in the gallery at the top of your Listing
  • click on the BIN to delete an image
  • click on the BLUE Browse Files button to add new images
  • images will work best if they are 245px wide by 270px high
  • if you don’t know how to crop and resize your images feel free to send me the originals I’m happy to do it for you
  • you can add as many images as you like, but be aware that not many people take the time to scroll through a slide show so put your best 3 first
screen shot of how a counsellor image looks in the directory listings on talkingworks

Featured Image

  • this image will be displayed in the Directory Results pages
  • to CHANGE the image click on the BLUE Browse button to upload a new image
  • images will work best if they are 245px wide by 270px high
  • if you don’t know how to crop and resize your images feel free to send me the originals I’m happy to do it for you
screenshot of update button in talkingworks counsellor editor

SAVE your changes

  • click the UPDATE & PREVIEW button at the bottom of the page
  • after you click UPDATE it will take you to the PREVIEW screen, to return to the editor, click the BLUE EDIT button at the bottom of the screen