Making the Difference – Online Course


Date/Time: This is a self-paced course that you can register for and complete at anytime.

Who should do this course?

Anyone who works in a professional care role or supports people through all forms of loss and grief. Our content is applicable to a wide variety of professions including counsellors, social workers, funeral professionals, teachers, school counsellors, emergency response teams, medical, corrections, mental health, hospice, volunteers, caregivers and more.


This self-paced online course was designed for professionals in care and support roles who work with clients or staff who may be facing a difficult life situation, significant change, or any form of loss or grief.

Key Learning Points

We have grouped this course into four modules:

1. The Impact of Difficult Life Situations

  • The nature and impact of difficult life situations, change, loss and grief

  • Common reactions that occur and influencing factors
    Ways to cope-helpful and unhelpful

2. What does ‘good support’ mean?

  • What support can you offer?

  • Support needs that people have

  • Identify support priorities

3. Providing Good Support

  • Empathy versus sympathy and listening and empathy skills

  • Handling difficult conversations and being with a crying, anxious or angry person

  • When reactions are delayed or complicated

  • Respecting boundaries and accessing extra support

4. Strategies for Self-Care

  • Strategies for self-care as you support others – working sustainably


Q Ticket Pricing

Casual Access $100 plus GST

Q Certificate of Accomplishment

We can provide a Certificate of Accomplishment for all our training courses.

Q CPD/OPD Points/Credits

We are accredited to provide points/credits to the following Organisations, Educational Institutes, and Associations:

New Zealand


Our training is endorsed or recommended by the following Organisations, Educational Institutes, and Associations:

New Zealand
The CPD Group

ACA (Australian Counselling Association)

To receive your CPD points/credits, you will need to receive a certificate of accomplishment which you can then provide to your relevant institution.

Q Course Structure

At the end of each module, there will be a checkpoint with multiple-choice questions that reflect the work you complete in the corresponding section. To progress and complete the course you must answer these questions correctly.

The course takes approximately 120 - 140 mins to complete in one sitting but can be stopped and started again at any time.

There is no time limit to complete this course however, we do have automatic reminders set for 6 months and 12 months.