Making the Difference – Online Course

Date/Time: This is a self-paced course that you can register for and complete at anytime.

Who should do this course?

Anyone who works in a professional care role or supports people through all forms of grief and loss e.g. Social Workers, Teachers, Counsellors, Doctors, EMT, Corrections, Mental Health, Hospice, Volunteers etc.

Overview

This self-paced online course was designed for professionals in care and support roles who work with clients or staff who may be facing a difficult life situation, significant change, or any form of loss or grief.

Key Learning Points

We have grouped this course into four modules:

1. The Impact of Difficult Life Situations

• The nature and impact of difficult life situations, change, loss and grief

• Common reactions that occur and influencing factors
  Ways to cope-helpful and unhelpful

2. What does ‘good support’ mean?

• What support can you offer?

• Support needs that people have

• Identify support priorities

3. Providing Good Support

• Empathy versus sympathy and listening and empathy skills

• Handling difficult conversations and being with a crying, anxious or angry person

• When reactions are delayed or complicated

• Respecting boundaries and accessing extra support

4. Strategies for Self-Care

• Strategies for self-care as you support others – working sustainably